How to make an extras claim: your options
Simply swipe your RBHS card and your benefit will automatically be deducted off the price of your service. On-the-spot claiming, called HICAPS, is available at most health providers like dentists, optometrists, physiotherapists, chiropractors and more.
There is no need to lodge a claim form or pay for the whole account as the fund pays your benefit directly to the practitioner.
Please note: You must treat this service like you would a credit card and only sign for services provided. Make sure that you maintain personal control over your RBHS card at all times. Additional cards are available for other members of your family upon request. Please report any lost or stolen cards to RBHS immediately.
This is what you do if you cannot use your RBHS card or you forgot it.
First of all, make sure you get a receipt with the following details on it:
- Patient’s name
- Provider’s name and number
- Date of service
- Service provided
- Amount paid
Once you have the receipt with all those details, send your claim to us via the RBHS app. Simply open the app and take a photo of your receipt and hit submit.
Bonus photo tip: Turn off the flash if using your phone to take a photo of your receipt.
You can claim online for a range of extras services (dental, optical, physiotherapy, chiropractic, podiatry, speech therapy and occupational therapy). All you need to do is log in and fill in the details from your receipts (or you can upload a photo of your receipts). Your claim is done automatically and your benefit is paid straight into your account. You do need to keep your receipts as we may ask for them later to check some of the information (such as if the picture you sent us was blurry or that you manually input the receipt details and we need to sight the original).
The experience is better on our app, so it is worth downloading it if you are a regular claimer.
Mistakes to avoid
Here are some quick tips to get it right first time:
- Be sure to take a clear photo that is easy for us to read
- Send us the provider receipt (jump to the top of the page to see the receipt details we need). We do not need to see anything from HICAPS
- Check your name on the receipt matches the name on your policy
Chronic Disease Management Plans (CDMPs) are for chronic conditions that have lasted for at least six months. CDMP claiming allows you to get help from both the government and RBHS if you follow our steps.
How does it work?
Your GP writes the plan for services that you can claim on Medicare first. Usually Medicare provides benefits for five visits. For the sixth and subsequent visits you can then claim from your extras cover and start drawing down on your limits.
What can you claim for?
Lots of services. That is why extras cover is so handy. These are some of the most popular ones:
- Exercise physiology
- Eye therapy (orthoptics)
- Occupational therapy
- Speech therapy
To get the most out of your extras cover, you need to know how to get the most out of your Health Management Benefits. To claim for the following services you will require a signed diagnosis of a medical condition first from a medical professional (that is our Declaration of Condition form):
- Gym equipment
- Fitness programs
- Health aids
- Medications usually used as contraceptives