The RBHS is committed to the efficient and fair resolution of all complaints and has a policy to ensure this. If you have a complaint that you wish to discuss, please contact us on 1800 027 299 or

Most of the time we can sort things out for you straight away, but if you want to talk to a manager or the CEO at any time, you can request to do so. We will promptly respond or direct you to the appropriate individual or manager to handle the complaint if necessary.

If in the rare case we are unable to assist you, you can contact the Private Health Insurance Ombudsman (PHIO). PHIO is free, independent and protects the rights of private health fund members.

Click here for the full Complaints Policy.


Private Health Insurance Ombudsman

To make a complaint, contact the Commonwealth Ombudsman at

Consumer website

For general information about private health insurance, see