Hospital at home

Going to hospital? You could be back in your own home recovering as soon as possible with hospital at home treatment. RBHS's Hospital at Home program makes it easy to get out of hospital earlier and receive medical care in your home. In some cases, you can even avoid a hospital stay altogether if the healthcare services you need can be provided at home.

If you and your doctor think recovering at home is right for you, we work with you to develop a plan to make sure you get the best possible care. This might include in-home nursing, wound care and medication advice to help you get around plus 24-hour phone access to healthcare professionals after you have left hospital.

What is it?

Hospital at Home is a hospital substitute treatment program for health services in the comfort of your home rather than staying in hospital. It provides an alternative to admission in a hospital or an opportunity for an earlier relocation to your home.

The program takes care of you with short-term therapy services to treat things like serious wounds or bad infections – as long as your doctor agrees.

How can it help?

Hospital at Home can help you recover by assisting with:

  • complex and simple wound management
  • pain management
  • palliative care nursing
  • medication management
  • IV antibiotic therapy

How does it work?

If you are having surgery that has a longer stay in hospital for medical services but you would rather recover at home, let your treating doctor know you are covered for Hospital at Home, which is another option for treatment.

If your doctor believes at home treatment would be suitable, they can simply refer you to one of our contracted providers who will set you up and develop a care plan that is right for you.

Listen to the professional though – your doctor will know where the best place is for you to recover. Access to the program is dependent on a referral.


RBHS has several healthcare providers to deliver the best care to our members when they need it.

The services are delivered by a dedicated care team including registered and enrolled nurses, allied health professionals such as physiotherapists, occupational therapies and medical officers. They will help coordinate care and work with your GP and other health professionals to provide a safe and effective treatment. You are in safe hands.

The care plan for treatment is personalised to your individual needs for recovery.

All your treatment information is kept completely confidential by our healthcare providers. We will not have access to any personal health information you give them, but if you would like to read our Privacy Policy to make sure, click here.

Not at all. If you hold our hospital cover, you are fully covered for Hospital at Home services.

Need more information? Ask our health program experts.

You can also call us on 1800 027 299 or email and we can help.

*You need to have already served your 12-month waiting period for pre-existing conditions to use this program. This means that if you want to use it in the first 12 months of having or upgrading cover, we will need to check with your doctors to make sure it is not for a condition you already had. If it is not a pre-existing condition, the 2-month waiting period applies.

The provider will let you know if there are any out-of-pocket fees – in most cases there is no additional cost.