Reserve Bank Health Society COVID-19 Information

Released 19 Mar 2020, 4:05AM

See below for our latest information


Telehealth benefits now included on your extras cover!

Telehealth benefits are now included on your extras cover. We know you love using extras and we want to help you use them safely. Telehealth consultations are a way to claim one-to-one video and phone consults, based on your existing extras cover benefits.

Claimable telehealth services include:

  • physiotherapy
  • occupational therapy
  • psychology
  • speech therapy
  • dietetics

Learn more about how to use telehealth benefits here.

COVID-19 & Financial Relief Information

  • Hospital treatment for COVID-19 is included on your hospital cover. COVID-19 treatment is covered on your Gold Hospital cover, as long as you joined before 31 March 2020. Waiting periods apply to those who join after the 31st of March.
  • RBHS members in financial hardship can call us on 1800 027 299 to discuss financial support options.
  • RBHS is taking precautions and following ‘social distancing’ guidelines in response to COVID-19 and is operating at reduced service levels during this period.
  • We encourage members to use our digital services like our app and Online Member Services.
  • You can contact us on 1800 027 299 or send us an email at

RBHS support

RBHS has arranged additional support measures for our members during COVID-19. Our support measures are:

  • Hospital treatment for COVID-19 included for our hospital cover. There will be no waiting periods for any COVID-19 hospital admission for members who had our hospital cover as at 31st March 2020.
  • Easier access to financial support. RBHS members in financial hardship can call us on 1800 027 299 to discuss financial support options.
  • Telehealth and video consultations for members with extras cover: If you have extras cover, you will be able to claim the usual face-to-face consultation benefits for telehealth/video consultations during this time for;
    • Psychology
    • Physiotherapy
    • Occupational therapy
    • Speech therapy
    • Dietetics
  • Telephone-based health programs: If you have a health condition you’re managing, we have a range of free health programs available on our hospital cover.
  • Hospital at Home: We continue to offer Hospital at Home services and Rehab at Home, where it’s safe to do so and your specialist agrees.

Health programs on your hospital cover

We're all in this COVID-19 crisis together and at times like these, it is important to take good care of yourself. Remember, you have our health programs included on your hospital cover.

Telehealth – everything you need to know and how you can access it

As part of your extras cover, you have access to telehealth benefits on your extras cover. Read more about telehealth benefits with this short explainer.

Symptom checker

As the saying goes, it’s better to be safe than sorry. Check your symptoms using this COVID-19 Symptom Checker.

Frequently asked questions

RBHS is proud to cover COVID-19 on its hospital cover for members who started their cover before 31 March 2020.

If you have recently switched to RBHS from another hospital cover within 30 days and have served your two-month waiting period there, you will be covered for COVID-19 hospital admissions.

New members and upgrades to hospital cover will need to serve a two-month waiting period before they’re covered for COVID-19 treatment in hospital. All other waiting periods apply.

Note: During the COVID-19 crisis, it’s likely that public and private hospitals will be seeing unprecedented demand and this may affect access for both public and private patients.

Our usual process applies. If you switch after 31 March 2020 and you do not already have cover with another fund, a 2-month waiting period applies for Coronavirus and there are a range of other waiting periods up to 12 months. You can find more info here.

  • During the COVID-19 crisis, it is likely that public and private hospitals will be seeing unprecedented demand and this may affect access for members.
  • Your doctor and hospital will be able to provide more information about the surgeries going ahead.
  • The impact of COVID-19 will be different in different geographic areas, depending on their demand for COVID-19 hospital beds.
  • This means hospitals in your area might not be impacted in the same way or at the same time as hospitals in other regions.
  • Importantly, treatment and beds are assigned by the hospital and the doctor depending on your health needs.
  • There will be disruption in the healthcare system for a while to come yet, and we’re working with government and health providers to do the best for our members and the community.

If you're admitted to a hospital as a private patient, that’s where private health insurance kicks in and you can claim as normal. If you go to emergency and are treated but not actually admitted into hospital, health funds are unable to cover the fee by law. If you go to emergency and need to be admitted into hospital, you can claim your hospital stay, but not the emergency visit.

Our self-service app and website are fully operational.

Yes, all our health programs are now included for all members with hospital cover.

There will be no waiting periods for members who joined hospital cover before 31 March 2020.

Waiting periods of 2 months (or 12 months for pre-existing conditions) apply for members who joined after 31 March 2020.

We are following the government’s ‘social distancing’ guidelines right now, so a large number of our staff are working from home to make sure that if you need to use your health cover, you can.

Simply use your RBHS card when paying for your service. If you need to do a photo claim, use our app.

Log in using our website to make payments on your cover.

  • The COVID-19 situation is an unprecedented crisis in Australia and the government’s doing what it can to expand the healthcare system to look after everyone.
  • Your private health cover is just as important as ever.
  • We’ll still be covering our members in both public and private hospitals for the urgent elective and emergency surgeries going ahead according to Government advice.
  • We’re continuing to offer our full range of services and benefits for members and have extended our coverage to include:
    • Telehealth and video consults for extras cover (psychology, physio, occupational therapy, speech therapy and dietetics)
    • Telephone-based health programs on our hospital cover
    • Hospital at Home and Rehab at Home on our hospital cover
    • Health information on our website
  • It’s important to maintain your cover as many elective surgeries are being rescheduled.

No, health funds aren’t allowed to cover you overseas, so this is a question for your travel Insurer. As long as you maintain your health cover, we’ll be here when you get back.

It’s important to know the situation is changing quickly and that the rules and arrangements for travel insurance might have changed recently. We strongly recommend you review government advice and talk with your travel insurer during this time.