How do I use telehealth extras benefits?

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As part of your extras cover, members have access to telehealth benefits on extras cover. We’re here to help with this short explainer.

Which telehealth services can I claim?

Telehealth consultations are a new way to claim one-to-one using video and phone consults, based on your existing extras cover benefits

Claimable telehealth services:

  • physiotherapy
  • occupational therapy
  • psychology
  • speech therapy
  • dietetics

These new benefits are temporary to cover the COVID-19 crisis period.

 

What are my telehealth benefits?

Your benefits are the same as your regular extras cover. To check your cover and annual limits, use the new app or log in to our website.

Are telehealth benefits different to my usual extras benefits?

Telehealth consults are a new way to claim using your existing extras cover, and are now available on your extras cover. That means that your normal benefits, annual limits and waiting periods apply to the new one-to-one video and phone consultations available on physiotherapy, occupational therapy, psychology, speech therapy and dietetics.

What is a telehealth provider?

A telehealth provider is your regular extras provider who is recognised by Medicare and now provides telehealth consults. Many regular extras providers who usually only see face-to-face patients are doing telehealth consults during the COVID-19 period.

How can I claim telehealth consultations?

Simply submit your receipt showing:

  • Name of patient
  • Provider name and registration details
  • Date of service
  • Cost
  • Service provided
  • Information if this was a phone or video consult

To submit your claim, take a photo of your receipt and send it to us on the app.

You can also email or post us your receipt, but you’ll need to do some extra paperwork (by completing a claim form). For more details, here’s some more info.

I still need hands-on treatment, what should I do?

Face-to-face consultations are available with many extras providers. Allied Health Professionals, as they’re known, are deemed essential by the government. These are physios, exercise physios, occupational therapists chiros, osteos and many more. Many of these professions are doing hands-on consultations in their regular practices but check with your provider.

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