You voted us #1

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We're proud to share that your health fund has come out on top in the Members Health Fund Alliance (MHFA) annual Membership Satisfaction Survey of 14 funds. 

An incredible 96% of members* reported overall satisfaction, exceeding the MHFA benchmark (89%).  

Top reasons for satisfaction included:

  • Ease of claiming 
  • Speed of claims 
  • Quality of cover
  • Benefits of membership 
  • Calibre of customer service 

"The staff are always so pleasant to deal with by phone, and claims dealt with promptly." - RBHS member. 

We are thrilled to see our results for overall satisfaction have remained consistent with the 2023 Membership Satisfaction Survey – testament to our ongoing commitment to our members. 

Members Health Fund Alliance is a group of not-for-profit and mutual health funds that share the same approach of putting members' needs ahead of profits. Learn more. 

*Based on members participating IPSOS 2025 Member Satisfaction Survey.

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