You voted us #1
We're proud to share that your health fund has come out on top in the Members Health Fund Alliance (MHFA) annual Membership Satisfaction Survey of 14 funds.
An incredible 96% of members* reported overall satisfaction, exceeding the MHFA benchmark (89%).
Top reasons for satisfaction included:
- Ease of claiming
- Speed of claims
- Quality of cover
- Benefits of membership
- Calibre of customer service
"The staff are always so pleasant to deal with by phone, and claims dealt with promptly." - RBHS member.
We are thrilled to see our results for overall satisfaction have remained consistent with the 2023 Membership Satisfaction Survey – testament to our ongoing commitment to our members.
Thank you to our members who took part in the survey. Your feedback helps us prioritise initiatives for members in the year ahead and focus our efforts to increase satisfaction in the coming months and years.
If you missed out on the survey last year and would like to share your feedback, we are always happy to hear from our members. Simply email us at info@rbhs.com.au.
We look forward to continuing to support you in 2026.
Members Health Fund Alliance is a group of not-for-profit and mutual health funds that share the same approach of putting members' needs ahead of profits. Learn more.
*Based on members participating IPSOS 2025 Member Satisfaction Survey.