Our 2022 Member Satisfaction Survey results

Every year we send out our member survey and benchmark ourselves against similar health funds and our results from previous years.

Thank you to the 415 members who responded to the survey request as part of the Members Health Fund Alliance annual Membership Satisfaction Survey of 12 funds. Members Health Fund Alliance is a group of not-for-profit and mutual health funds that share the same approach of putting members' needs ahead of profits.

The survey result is 97.6 per cent of members saying they are satisfied with their membership (down from 99.0 per cent in 2021), of which 74.5 per cent were very satisfied.

Whilst overall satisfaction was down this year, RBHS ranked #1 of the 12 participating funds on:

  • quality of service received over the telephone
  • staff attentiveness
  • better benefits than other health funds
  • likelihood for keeping health cover
  • the importance of being a part of the Members Own group of health funds

This feedback is important to help us prioritise initiatives for members in the year ahead and we will make efforts to increase satisfaction in coming months and years.

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