How to use your RBHS ambulance cover

All RBHS members have 100% ambulance cover to ease your mind and help avoid expensive bills.

To be more helpful, here’s a full list of state ambulance services you can use and claim.

Which state ambulance services can I use?


Queensland and Tasmanian residents don’t need to worry about ambulance travel in their states, because it’s free. Queensland residents are also covered by their state when travelling around Australia.

How much do ambulance services cost?

Ambulance transport is generally very expensive. In NSW for instance, the minimum ambulance charge for an emergency call-out is $401 before you even hit the road, where a per kilometre charge of $3.62 kicks in. The maximum charge for a road ambulance? $6,571.
Remember, there are also air and sea ambulances, which cost even more in some states – up to tens of thousands of dollars in Victoria for instance.

Thankfully with RBHS, eligible ambulance trips are fully covered for members with no out of pocket charges or excesses.

What’s covered?

Your benefits are below.

What is covered 100% nationwide What is not covered
  • Emergency ambulance treatment and transport to hospital via road, air and sea by a state ambulance provider
  • Non-emergency road and air ambulance transport by a state ambulance provider
  • Emergency ambulance treatment without transport
  • Emergency ambulance transport between hospitals
  • General patient transport, e.g. hospital to home, nursing home, medical appointments
  • Ambulance subscriptions, fees and state-based levies
  • Ambulance services that are paid for by the Government, compensation or other kinds of insurance
  • Any transport provided by a non-recognised state ambulance provider

Are there annual limits on RBHS ambulance cover?

There are no annual limits on your RBHS ambulance cover.

How to claim an ambulance bill

Do not pay it. Send it straight to us ASAP via our mobile app which is the easiest way to claim.

You can also claim via:

  • Email: Scan your completed claim form with your receipts and email to
  • Post: Send your claim to us along with a claim form or by post, addressed to RBHS, Locked Bag 23, Wollongong NSW 2500.

We will sort out your ambulance claims for you and pay 100% of all eligible ambulance claims.

Important: Private Health funds don’t cover additional debt recovery costs if you don’t claim before the ambulance bill’s due date. You will have to pay those fees yourself.

That is why it’s important to send us your ambulance bills as soon as you receive them.

If you have any questions about what ambulance services we cover, please call us on 1800 027 299.

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